Privacy Policy

Last Updated: September 5, 2026

Mass Power Chill ("we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or communicate with us.

1. Information We Collect

We may collect the following information when you use our website or place an order:

• Full name
• Mobile phone number
• Email address
• Billing and delivery address
• Order and purchase information
• Payment transaction information
• Information you provide when contacting customer support
• Website usage and technical information such as IP address, browser type, and device information

2. How We Use Your Information

We may use the information collected to:

• Process and fulfill your orders.
• Process payments and provide payment confirmations.
• Arrange delivery of purchased products.
• Communicate with you regarding your orders.
• Respond to customer support requests and enquiries.
• Improve our website, products, and customer experience.
• Prevent fraud, unauthorized transactions, and misuse of our services.
• Comply with applicable legal and regulatory requirements.
• Send promotional or marketing communications where permitted and where you have provided appropriate consent.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers. Mass Power Chill does not generally store complete debit card, credit card, banking passwords, or other sensitive payment credentials on its own servers.

Payment information may be processed and protected according to the privacy and security policies of the applicable payment service provider.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, understand website usage, and improve the overall user experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted third-party service providers when required to operate our business, including:

• Payment gateway and payment processing providers
• Courier and delivery partners
• Website hosting and technology service providers
• Customer support service providers
• Professional advisers where reasonably necessary

We may also disclose information where required by applicable law, government authorities, courts, or law enforcement agencies.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business records, resolve disputes, and comply with applicable legal and regulatory obligations.

8. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent for certain processing activities where applicable.
• Opt out of promotional communications.

To exercise any applicable rights, please contact us using the contact information provided below.

9. Children's Privacy

Our website and products are not intentionally directed toward children. We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing the privacy policies of third-party websites before providing them with your personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or applicable laws and regulations.

Any updated Privacy Policy will be published on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: