Seller Policy

Last Updated: September 5, 2026

This Seller Policy explains the terms under which Mass Power Chill sells and supplies tobacco-free herbal wellness pillows and related products to customers through our website.

1. Seller Information

2. Products We Sell

Mass Power Chill sells tobacco-free herbal wellness pillows and related herbal wellness products intended to support individuals who are trying to reduce or quit tobacco use.

Our products are intended for general wellness and supportive purposes. They are not represented as medicines or medical devices, and we do not guarantee that they will cure tobacco dependence or ensure successful tobacco cessation.

3. Product Quality

We take reasonable steps to ensure that our products are properly manufactured, packaged, stored, and supplied in accordance with applicable requirements.

Customers should carefully check the product packaging, ingredients, usage instructions, warnings, and other information before using the product.

If a customer receives a product that appears damaged, defective, contaminated, or incorrectly supplied, they should contact us promptly.

4. Product Usage

Customers are responsible for using the product according to the instructions provided with the product.

Customers should not modify, misuse, or use the product in a manner that is not intended or stated on the product packaging.

If a customer experiences an unexpected reaction or has concerns about using an herbal wellness product, they should discontinue use and seek appropriate professional advice.

5. Orders

Customers must provide accurate and complete information when placing an order, including their name, delivery address, phone number, and other required information.

Mass Power Chill reserves the right to refuse or cancel an order in circumstances including:

• Product unavailability.
• Incorrect pricing or product information.
• Payment failure.
• Suspected fraudulent or unauthorized activity.
• Incorrect or incomplete customer information.
• Legal or regulatory restrictions.

If payment has already been received for a cancelled order, any eligible amount will be refunded according to our applicable refund policy.

6. Pricing and Payment

Product prices are displayed on our website at the time of purchase.

Prices may change without prior notice. However, price changes will generally not affect orders that have already been confirmed.

Customers must complete payment using the payment methods available through our website.

7. Shipping and Delivery

Mass Power Chill will make reasonable efforts to dispatch confirmed orders within the stated processing period.

Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

Mass Power Chill is not responsible for delays caused by incorrect customer information, courier delays, or circumstances beyond our reasonable control.

8. Damaged or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, they should contact us as soon as possible after delivery.

We may request photographs, order information, or other reasonable evidence to verify the issue.

After verification, Mass Power Chill may provide a replacement, refund, or another appropriate resolution in accordance with applicable law and our refund policy.

9. Returns

Due to hygiene and product-safety considerations, opened or used herbal wellness products may not be accepted for return unless the product is defective, damaged, incorrectly supplied, or a return is otherwise required by applicable law.

Products eligible for return should generally be unused and in their original packaging.

Return eligibility will be determined according to our applicable return and refund terms.

10. Refunds

Approved refunds will be processed using the applicable payment method or another legally permitted method.

The time required for the refunded amount to appear in the customer's account may depend on the payment provider or financial institution.

Shipping or other charges may be non-refundable where legally permitted, except where the customer is entitled to a refund under applicable law.

11. Order Cancellation

Customers may request cancellation before an order has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible.

If cancellation is accepted, any eligible refund will be processed according to our applicable refund policy.

12. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery and contact information.
• Reading product information and instructions before use.
• Using products only for their intended purpose.
• Following the instructions and warnings provided with the product.
• Complying with applicable laws and regulations.
• Contacting us promptly regarding damaged, defective, or incorrect products.

13. Health and Wellness Disclaimer

Mass Power Chill's herbal wellness products are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless specifically stated and legally permitted.

Individual experiences and results may vary.

We do not guarantee that our products will eliminate tobacco cravings or result in successful tobacco cessation.

Customers with medical concerns should consult a qualified healthcare professional before using our products.

14. Seller Responsibilities

Mass Power Chill will make reasonable efforts to:

• Provide products as described on the website.
• Maintain appropriate product and packaging standards.
• Process confirmed orders accurately.
• Provide customers with relevant product information.
• Handle customer complaints and eligible returns fairly.
• Process approved refunds within a reasonable period.

15. Compliance with Applicable Laws

Mass Power Chill is committed to complying with applicable laws and regulations relating to the sale, marketing, packaging, labeling, payment processing, and delivery of its products.

Product availability may vary depending on applicable laws and restrictions in the customer's location.

16. Policy Changes

Mass Power Chill may update this Seller Policy from time to time to reflect changes in our business, products, services, or applicable requirements.

Any updated policy will be published on this website with the revised effective date.

17. Contact Us

If you have questions regarding our products, orders, returns, refunds, delivery, or this Seller Policy, please contact us: