Return & Refund Policy

Last Updated: September 5, 2026

At Mass Power Chill, we want our customers to have a positive experience with our products. This Return & Refund Policy explains when products can be returned, replaced, or refunded.

1. Return Eligibility

Customers may request a return if the product received is damaged, defective, incorrect, or does not match the product ordered.

Due to hygiene and product-safety considerations, opened or used herbal wellness products are generally not eligible for return unless the product is defective, damaged, incorrectly supplied, or a return is otherwise required by applicable law.

2. Time Limit for Return Requests

Customers should contact Mass Power Chill within 7 days of receiving the product to report a damaged, defective, incorrect, or other eligible return issue.

Requests received after this period may not be accepted unless otherwise required by applicable law.

3. Conditions for Return

To be eligible for a return, the product should generally:

• Be unused and unopened.
• Be in its original packaging.
• Include all original product labels and accessories, where applicable.
• Be accompanied by the order details or proof of purchase.

These conditions may not apply where the product was received damaged, defective, or incorrect, or where applicable law provides otherwise.

4. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

We may request photographs or videos of the damaged package and product to help us verify the issue.

After verification, we may offer a replacement or refund, depending on the circumstances and product availability.

5. Incorrect Product

If you receive a product different from the product you ordered, please contact us promptly with your order details and photographs of the received product.

After verification, we may arrange a replacement with the correct product or provide an eligible refund.

6. Defective Products

If you believe that a product is defective, please contact us with your order details and a description of the issue.

We may request additional information or photographs to assess the reported defect.

If the product is confirmed to be defective, Mass Power Chill may provide a replacement or refund as appropriate.

7. Non-Returnable Products

The following products may generally not be eligible for return:

• Products that have been opened or used.
• Products damaged due to improper use or handling by the customer.
• Products without their original packaging, where applicable.
• Products returned without proof of purchase.

This does not affect any rights the customer may have under applicable consumer protection laws.

8. Refunds

Once a return or refund request has been reviewed and approved, the eligible refund will be processed using the applicable payment method or another legally permitted method.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment gateway, or other financial institution.

9. Shipping Charges

Where the return is due to a damaged, defective, or incorrectly supplied product, Mass Power Chill may bear the applicable return shipping cost, subject to verification.

For other eligible returns, shipping charges may be non-refundable where permitted by applicable law.

10. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

11. Refund Processing

Approved refunds will generally be initiated within a reasonable period after approval.

The actual time taken to receive the refund may vary depending on the payment provider or financial institution.

12. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us with:

• Your name.
• Order number.
• Registered phone number or email address.
• Reason for the return or refund request.
• Photographs or other information where required.

You can contact Mass Power Chill using the details below.

13. Product Safety

Customers should carefully read all product labels, instructions, warnings, and usage information before using the product.

If you experience an unexpected reaction or have concerns regarding the use of an herbal wellness product, discontinue use and seek appropriate professional advice.

14. Changes to This Policy

Mass Power Chill reserves the right to update this Return & Refund Policy from time to time.

Any updated version will be published on this website with a revised "Last Updated" date.

15. Contact Us

If you have any questions regarding returns, replacements, cancellations, or refunds, please contact us: